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Enquiry Call

FREE 15-minute discussion

  • 15 min
  • London

Service Description

This gives you the opportunity to ask any questions and get to know me as a therapist before booking in for a paid counselling therapy session.


Cancellation Policy

Counselling sessions take place weekly and last 50 minutes each, and regular weekly attendance is a requirement of this service. While we appreciate that this may not always be possible, we do operate the following attendance policy which must be followed: • If you arrive late to a session, the session will still finish at the normal time and the Counsellor retains the right to decide not to go ahead if they feel the time remaining is not enough to conduct a proper session. In either event you will still be charged the full session fee. • If you cancel a session with less than 48 hours notice this will be classed as a missed session and you will be charged the full session fee. • If you do not attend a session without notifying us at all then this will be classed as a missed session, and you will be charged the full session fee. • You are entitled to a 1-week break for any planned holidays, however this must be agreed with the therapist, and given 4 week’s notice. For leave that is longer than this, speak with the therapist to see if they can accommodate. • The therapist will take an allowance of 6 weeks holiday throughout the year and will give you 4 week’s notice for all planned leave. • If you anticipate having trouble attending your appointments, or if your regular appointment time becomes inconvenient (e.g. due to work or childcare commitments) then please discuss this with us as soon as possible and we may be able to work around it or make alternative arrangements. • In the case of a genuine emergency which means you are unable to attend then please contact us to discuss this as soon as possible. • If we suspect you to be under the influence of alcohol or drugs when presenting for a session, then the session will not go ahead, and you will still be charged the full session fee.


Contact Details

  • Bromley, UK

    +447355681376

    zoe@solaceandhealing.co.uk


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